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Refund Policy

At Ecron Inc, we strive to provide the best products and services to our valued customers. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refund:

Refunds may be issued under the following circumstances:

  • The product received is defective or damaged.
  • The product received is significantly different from what was advertised.
  • Services rendered were not provided as described.

2. Time Frame for Refunds:

  • Requests for refunds must be made within 10 days of the purchase or delivery date, whichever is applicable.
  • Refunds requested after this time frame may not be considered.

3. Process for Requesting a Refund:

  • To request a refund, please contact our customer support team at support@ecroninc.com.
  • Provide relevant details such as your order number, reason for the refund request, and any supporting documentation.
  • Our customer support team will review your request and respond within 2 business days.

4. Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.
  • Depending on your financial institution, it may take several business days for the refund to appear in your account.

5. Non-Refundable Items:

Certain items may not be eligible for a refund, including:

  • Digital products or services that have been downloaded or used.
  • Products that have been personalized or customized.
  • Gift cards or vouchers.

6. Shipping Costs:

Shipping costs are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

7. Restocking Fee:

A restocking fee may apply to certain returns, particularly for large or bulky items. This fee will be deducted from the refund amount.

8. Cancellation Policy:

  • Orders can be cancelled within 12 hours of placing the order, provided the order has not already been processed or shipped.
  • To cancel an order, please contact our customer support team immediately.

9. Changes to Refund Policy:

We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at support@ecroninc.com.

By making a purchase from Ecron Inc, you agree to abide by the terms and conditions outlined in this refund policy.

Last updated: April 10th, 2024

Ecron Inc.
support@ecroninc.com
+91 – 99 88 33 27 66