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Troubleshooting Guide: Resolving Media Upload Problems in WordPress

Category: Wordpress

Media upload problems can be a frustrating experience for WordPress users. Whether you’re trying to upload images, videos, or other media files, encountering errors or issues can disrupt your workflow and impact the visual appeal of your website. In this guide, we’ll explore common media upload problems in WordPress and provide step-by-step solutions to resolve them effectively.

Common Media Upload Problems:

  1. HTTP Error During Upload:
    • One of the most common issues encountered by WordPress users is the “HTTP error” message when trying to upload media files.
    • This error can occur due to various reasons, including server misconfigurations, inadequate PHP memory limit, or conflicting plugins.
  2. File Type Not Supported:
    • WordPress has built-in support for various media file types, but sometimes users may encounter errors stating that the file type is not supported.
    • This can happen if you’re trying to upload a file format that WordPress doesn’t recognize or if your server’s MIME types are not configured correctly.
  3. Maximum Upload Size Exceeded:
    • Another frequent issue is hitting the maximum upload size limit set by WordPress or your hosting provider.
    • This restriction can prevent you from uploading large media files, such as high-resolution images or lengthy videos.
  4. Uploads Stuck in “Crunching” Phase:
    • Sometimes, media uploads get stuck in the “crunching” phase, where WordPress is processing the files after upload.
    • This can occur due to server resource limitations or conflicts with other plugins or themes.

Step-by-Step Solutions:

  1. Resolving “HTTP Error” During Upload:
    • Increase PHP Memory Limit: Edit your php.ini file or wp-config.php to increase the PHP memory limit allocated to WordPress.
    • Disable ModSecurity: If you’re using ModSecurity on your server, try disabling it temporarily to see if it resolves the issue.
    • Check File Permissions: Ensure that the directory where WordPress uploads media files has the correct permissions (typically 755 or 777).
  2. Addressing File Type Not Supported Errors:
    • Convert File Format: If you’re encountering file type errors, try converting the media file to a supported format before uploading.
    • Verify MIME Types: Check your server’s MIME type configurations to ensure that WordPress can recognize the file types you’re trying to upload.
  3. Dealing with Maximum Upload Size Limitations:
    • Adjust WordPress Settings: Increase the maximum upload size limit in your WordPress settings by editing the php.ini, .htaccess, or wp-config.php files.
    • Contact Hosting Provider: If you’re unable to adjust the limit yourself, contact your hosting provider and request assistance in increasing the upload size limit.
  4. Fixing Uploads Stuck in “Crunching” Phase:
    • Disable Plugins and Themes: Temporarily deactivate all plugins and switch to a default WordPress theme to identify if a plugin or theme is causing the issue.
    • Check Server Resources: Ensure that your server has sufficient resources (CPU, memory, disk space) to handle media uploads. Consider upgrading your hosting plan if necessary.


Resolving media upload problems in WordPress requires a systematic approach to identify and address the underlying causes. By following the step-by-step solutions outlined in this guide, you can effectively troubleshoot and resolve common issues related to media uploads, ensuring a smooth and seamless experience when adding visual content to your WordPress website. Remember to regularly update WordPress core, themes, and plugins to minimize the risk of encountering upload problems in the future.
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